M& Merchants & Co. FRACTIONAL ECOMMERCE DIRECTION.
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WHO WE WORK WITH

$2M to $15M online. B2C, B2B, or both.

That range is not arbitrary. Below it, you need builders and hands. Above it, you should be hiring a permanent leadership bench. In between is the band where a fractional senior team produces more than either alternative, and that is the only band we work in.

The three situations we see most

PROFILE 01

Growth has flattened

Revenue tripled on momentum and product-market fit. Then it stopped. Acquisition costs rose, conversion did not move, and nobody internally has the seniority to say which of the twelve possible causes is the real one.

PROFILE 02

Nobody is above the vendors

An agency on paid, a freelancer on email, a developer on the theme, and a founder trying to connect them between other jobs. Every vendor optimises their own metric. Nobody owns the total.

PROFILE 03

A platform decision is looming

A replatform, a Plus upgrade, a migration off Magento, an overdue PrestaShop upgrade. A six-figure decision being made on vendor advice from the vendors who benefit from it.

A good fit if

$2M to $15M in annual online revenue, B2C or B2B.
Running on Shopify, BigCommerce, Magento, WooCommerce, PrestaShop or Lightspeed, or actively evaluating a move.
No full-time ecommerce director, or one who is stretched past capacity.
A founder, owner or GM who can make decisions without a six-week committee.
Willing to give the team real access to platform, advertising and financial data.
Looking for a partner who will disagree with you when the data says so.

Not a fit if

Pre-launch or under $2M online. The constraint is building, not leading.
The selection criterion is the lowest hourly rate.
You want execution on one channel with no ownership of the broader business.
Data access will be restricted or filtered.
You want a report to justify a decision that has already been made.

Where we are strongest

DTC brands

Consumer brands with real product margin, repeat purchase potential and an acquisition cost problem.

B2B and wholesale

Distributors and manufacturers moving ordering online, with contract pricing, account portals and ERP in the loop.

High-SKU retail

Catalogs where merchandising, search, filtering and product data are the growth lever.

Content-led commerce

Businesses where organic search and editorial content drive the majority of qualified demand.

Recognise your situation?

Twenty minutes on the phone will tell us both whether there is a fit. There is no obligation attached to it.

Book a 20-minute fit call See how it works