M& Merchants & Co. FRACTIONAL ECOMMERCE DIRECTION.
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WHAT WE DO

Leadership that also does the work.

Every engagement includes the leadership layer. Everything below it is dialed up or down depending on what the quarter actually needs. You are not paying for a fixed retainer of hours you do not use.

01

Fractional ecommerce leadership

The core of every engagement. A senior ecommerce director inside your business, owning the roadmap, arbitrating priorities, managing your existing agencies and freelancers, and reporting to you on the numbers that matter.

90-day and annual roadmap
Priority arbitration and trade-off calls
Vendor and agency management
Budget allocation across channels
Monthly business review with your leadership
02

Platform strategy, replatforming & migration

The most expensive decision in ecommerce is made with the least evidence. We tell you whether your platform is genuinely the constraint, and if it is, we run the move.

Platform fit assessment and total cost of ownership
Replatform business case
Data, catalog and SEO migration planning
Headless vs. monolith decisions
Post-migration stabilisation
03

Growth & acquisition

Channel work judged on contribution margin, not blended ROAS. We run it, or we run the people running it.

Paid search, paid social and shopping
SEO and content architecture
Email, SMS and lifecycle
Marketplaces and retail media
Channel mix and budget reallocation
04

Conversion & merchandising

The cheapest revenue is the traffic you already paid for. Catalog structure, pricing, promotion mechanics and the path from landing to checkout.

Category, PDP and checkout optimisation
Structured CRO programme
Pricing and promotion architecture
Search, filtering and navigation
Product data and content quality
05

Data, reporting & forecasting

One version of the truth that finance and marketing both accept. Then a forecast you can plan inventory and cash against.

Analytics and tracking rebuild
Contribution margin by product, channel and cohort
Executive dashboard
Demand and inventory forecasting
Attribution that survives scrutiny
06

Integrations & operations

Where most ecommerce programmes actually break. ERP, PIM, OMS, 3PL, tax, shipping and the middleware between them.

ERP and accounting integration
PIM and product data operations
Order management and fulfilment flows
Subscription, returns and post-purchase
Middleware and API architecture
07

B2B ecommerce

Customer-specific pricing, quoting, approval flows, credit terms and account portals, on platforms that were mostly designed for B2C.

B2B storefront and portal design
Price lists, contracts and customer groups
Quoting, RFQ and approval workflows
Punchout and EDI considerations
Sales-team enablement inside the storefront

Not sure which of these you actually need?

That is the point of the first call. We will tell you where the constraint is before you buy anything.

Book a 20-minute fit call See how it works